Maintenance Terms & Conditions
Comfort Plans cover scheduled routine maintenance and provide a 10% discount on parts and labor and diagnostic fees.
Service plans become effective only after inspection of equipment and systems by Air Services Unlimited. All equipment must be brought up to Air Services Unlimited’s standard before it is accepted for a service plan. Advance payment does not make a plan become effective.
Service plans are in effect for 12 months and are self–renewing each year thereafter at prevailing rates. Air Services Unlimited will indicate its acceptance of a service plan by issuance of an invoice.
A service plan is transferrable to a new owner at the option of property seller, or the plan may be voided at seller’s request, but there will be no refund for unused portions of the plan.
Air Services Unlimited’s responsibility under a service plan will automatically cease if service or any parts or equipment covered by the plan are procured from another source or if customer’s account is past due.
Service plan customers receive priority scheduling, ahead of non–plan customers. Air Services Unlimited will provide dependable, prompt, emergency service—24 hours a day, 7 days a week, 365 days a year.
To help hold down the price of service plans by eliminating unnecessary service calls, plan customers are expected to make sure that their thermostat or humidistat is properly set and to check all switches, and circuit breakers or fuses. Customers are also expected to monitor condition of all filters (heating, cooling, humidifier, air cleaner, etc.). Filters will be cleaned / replaced, as needed, during scheduled routine maintenance.
Replacement of entire unit, following systems’ components, and devices are not covered under either plan: condensing coils, flues, duct systems, evaporator coils, radiators, registers and grills, and heating system piping, other than piping near boiler. The following services are not covered: electrical service from circuit breaker to unit, gas and water leak repairs, refrigerant leak tests and repairs.
The following items are not covered under either plan: compressors, heat exchangers, burners, refrigerant recovery or filters (other than standard 1–inch disposable filters). If heat exchanger or compressor is covered under a manufacturer’s warranty, labor and materials for a replacement system are included.
The following items are not covered under either plan unless separate coverage is purchased: humidifiers, electronic air cleaners and other accessories not an integral part of the heating or cooling system.
Parts and labor not covered under a service plan will be billed at prevailing rates.
Calls to replace dirty filters, balance heat and/or cooling to individual rooms, perform air bleeding of hot water radiator systems and repair radiators will be considered chargeable calls.
Service plans include only repair and replacement of parts that are specifically listed in the plan and that are defective due to ordinary use or wear and tear, based on the judgment of Air Services Unlimited shall be released from liability for failure or delay to provide, within a reasonable period, service called for under the plan when failure or delay results from strike or other labor disturbance; fire, flood, lightning or other acts of God; supply shortage of electricity, gas or water; freezing or breaking of pipes; government regulations; extreme weather conditions; unavailability of parts; or improper operation, negligence or misuse of covered equipment. If such service is requested, it will be billed at prevailing rates.
Air Services Unlimited reserves the right to cancel any plan without notice and refund the unused portion of the plan.
Air Services Unlimited reserves the right to make all calls during regular working hours, with the exception of “no heat” calls. “No cooling” calls will be made during regular working hours and will not be made at night or on weekends.
Air Services Unlimited will endeavor to render prompt and efficient service, but it is expressly agreed that Air Services Unlimited shall in no event be liable for damage or loss caused by delay or any loss arising out of the performance of this plan.
The obligation to furnish replacement parts is subject to availability through normal supply sources.
Annual tune–ups may be scheduled at any time during the service plan year. Through a regular program of email / postcard reminders and follow–up phone calls, Air Services Unlimited will make every attempt to schedule the tune–up; however, this responsibility is shared with the customer. The customer must also make the unit accessible to be worked on during normal working hours.
Comfort Plan customers receive $25 and Comfort–Plus Plan customers receive $50 in Loyalty Credits for each consecutive year they renew their plan. Credits, up to a maximum of $500, may be used toward the purchase of a furnace, central a/c system, heat pump, humidifier, dehumidifier, air cleaner, UV light, digital thermostat or carbon monoxide detector. Credits are not transferrable and may not be used to pay for service repairs, installation of the system accessories, other purchases, or any outstanding balance to Air Services Unlimited.